Refund Policy

Returns & Refunds / Faulty Goods

  1. In most cases a call to the manufacturer will resolve any technical issues you may have with the goods, you may be offered a replacement or repair under the terms of your warranty.
  2.  If you wish to return faulty goods for a Refund or Replacement you must first contact Customer Services Department.
  3. Business users: The return of goods is entirely at our discretion. Business users will be charged an administration charge of $20 and the original carriage charge.

Consumers: If within 14 working days starting the day after delivery of receiving the goods you wish to return them and cancel your order, you should contact Customer Service Department.

  1. We can only accept the return of goods providing the goods are complete with all relevant packaging in an unused condition or in the condition in which they were received. A full refund will be given as soon as possible or within 15 days. You are responsible for the return carriage and insurance of the goods back to ourselves.
  2. Any goods returned to us without prior authorization or which are not in the condition set out above will be rejected and returned to you at your cost.
  3. We are legally obliged to return your money within 15 days. However, should you fail to return the goods after a full refund we can charge you the direct costs of recovery and offset the amount against the refund due.
    If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions. Any disputes not resolved by the normal complaint’s procedure will be resolved exclusively in the courts of United States law.

We as Pro E Shoppee follow the MAIL ORDER RULE for the return of merchandise sold on our website as per Canadian Trade Commissioner Service & Federal Trade Commission. For return you may email us at

These terms and conditions are subject to change at any time without prior notice to you.

Merchandise purchased from Pro E Shoppee are directly supported by their Original Equipment Manufacturer (OEM). We strictly adhere to CTS’s & FTC’s Mail, Internet, or Telephone Order Merchandise Rule for Buyer indemnity. Pro E Shoppee is an online independent e-commerce web portal for a variety of brands and products. Pro E Shoppee hereby disclaims any association, affiliation with products purchased on our website The merchandise that we offer are also available on the respective brand owners website. Kindly refer to our Refund Policy or Contact us anytime for any queries.